Client information
Everything you need to know before your first visit.
Your first visit
You'll arrive to a private entrance away from the street. We greet you at reception and ask a few quiet questions to understand your preferences. Every session starts with a short conversation – we never begin without it.
What to bring
Just yourself. We provide robes, towels, showers, premium oils, and anything else you need.
Discretion
UTOPIA is a private space. No cameras in the massage rooms, no public areas, no shared rooms. Staff are trained to honour your privacy. We never share guest details – not with other guests, not anywhere online.
Payment
Cash, card, BLIK, Revolut and cryptocurrency are all welcome. Payment is due before your session begins. Gratuities are never expected and always appreciated.
Getting in touch
WhatsApp is our fastest channel. Telegram and phone work equally well. We reply within a few minutes during opening hours, and first thing in the morning if you message us overnight.